FAQ

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General

How do I modify a lesson?


We schedule your recurring bookings to make things easy - but don’t worry, you can always reschedule if things change by going to your ‘Lessons’ page and modify the desired lesson without any penalties until 24 hours before the lesson is scheduled.




How do I book a lesson?


Go to the search tab and select a teacher from our pre-set filters or use the filtering system. Once you find a teacher you like, select the settings you want for your lesson on their profile and add the lesson to your cart. You can then go back and book and book a different lesson or go to your cart and reserve or pay in advance for your lesson booking (s).





Cancelation

I am unable to attend a lesson


If you cancel/modify a lesson 24 hours before your lesson is scheduled, then there is no penalty. If you cancel/modify a lesson during the 24-hour period, then you are charged 50% of the lesson price.





Lost an item

Who do I contact if I lost an item?


The best way to get your item back is by contacting your teacher via the direct messages page accessed through the home page in the upper-right corner.




I could not reach my teacher about a lost item


If more than 24 hours have passed since you've tried contacting your teacher about a lost item, or if this an emergency, fill out the information at the bottom of this page so we can try to help.





My teacher was unprofesional

My teacher did not match the profile on the app


For every lesson, your Tempo app helps you recognize the teacher. After your lesson request is processed, you will receive confirmation of the teacher’s name and information. If you believe that the teacher for this lesson was not who you were expecting, please share details of what happened by selecting ‘report a problem’ on the teacher’s profile and fill-out the fields. A member of our specialized team will reach out shortly. You can help improve the teacher selection experience for yourself and for other users by providing a rating for your teacher after a lesson. If you haven't rated your teacher yet, select the ‘past lessons’ tab on the ‘your lessons’ page and fill-out the ‘rate your lesson’ fields.




My teacher was rude


Tempo doesn't tolerate unprofessional conduct. Please share details of what happened by selecting ‘report a problem’ on the teacher’s profile and fill-out the fields. A member of our specialized team will reach out shortly. Please remember to read reviews and even send a message to a teacher before you book to ensure you are a good match. You can help improve the teacher selection experience for yourself and for other users by providing a rating for your teacher after a lesson. If you haven't rated your teacher yet, select the ‘past lessons’ tab on the ‘your lessons’ page and fill-out the ‘rate your lesson’ fields.




I have different feedback about a teacher


Please share details of your situation by selecting ‘report a problem’ on the teacher’s profile and fill-out the fields. A member of our specialized team will reach out shortly.




I was discriminated against by a teacher


Tempo doesn't tolerate discriminatory conduct. Please share details of what happened by select ‘report a problem’ on the teacher’s profile and fill-out the fields. A member of our specialized team will reach out shortly.




My teachers behavior made me feel unsafe


If you feel unsafe at any point after you start your lesson, we suggest explaining to the teacher that you don't feel comfortable and leave the lesson. Then, let us know about it by selecting ‘report a problem’ on the teacher’s profile and fill-out the fields, and we'll follow-up with you right away. If you ever feel that you are in danger, please contact law enforcement immediately. If you'd like to report rider behavior that you felt was rude or unpleasant, but was not unsafe, we suggest explaining to the teacher that you don't feel comfortable and leave the lesson. Then select ‘report a problem’ on the teacher’s profile, fill-out the fields, and a member of our specialized team will reach out shortly.





Payments

Why was my payment declined?


If you see any of the error messages below in your app, you won't be able to book a lesson until you update your payment method:
"Request Failed: Card Declined” "Your payment method is invalid. Please update your billing settings"
"There was an error processing your request" Update or add a new payment method in the "Wallet" section of the app menu if your payment method was declined for one of the reasons below: -Card number entered is incorrect
-Credit or debit card has expired
-Insufficient funds in the account UPDATE A PAYMENT METHOD ON YOUR ACCOUNT, HOW TO CLEAR AN OUTSTANDING AMOUNT. You may need to contact your bank in the following situations:
-You're traveling abroad and haven't authorized international transactions
-The bank rejected the charge from Tempo based on fraud
-You've exceeded the withdrawal limit on your account
-You've reported your card as lost or stolen